PRIVACY POLICY

sweaterpillar.com respects your privacy and handles your data with care. In this privacy statement, we explain why we collect your data.

Online shopping

When you buy from our online store, we are bound by a contract. We need your data to notify you about your order, financial processing, delivery of purchased items, processing returns, guarantees and your questions and any complaints. We store your data for 7 years. You can also make purchases using a sweaterpillar.com membership. In this case, we will store your data for a minimum of 7 years and then for the entire duration of your membership.

communicate

You can subscribe to our newsletter. For this purpose, we need your name and email address. At the bottom of each newsletter, you will find the option to change your data or unsubscribe. We store your data until you unsubscribe from the sweaterpillar.com newsletter.

camera security

All of our boutiques are equipped with cameras. This is important for your safety, the safety of our colleagues and our products. We do not store camera photos for more than 3 months. sweaterpillar.com only uses these images when there is a suspicion of a security incident, fraud or theft. At its request, the photos were handed over to the police.

Social media

sweaterpillar.com uses social media to keep you up to date with the latest trends and products. You can follow us on Facebook, Instagram, YouTube and LindkedIn. The terms of use of social media apply to the use of social media. He had no influence on this. If you ask us a question via social media, we will save your message and account name so that we can respond to your message through the same channel. We will delete this message after 3 months.

If

Please contact us, we need information. This includes your name, email address, phone number and other information needed to resolve the issue or complaint. We will keep the information for 12 months after your inquiry or complaint has been resolved. This way we can serve you better if you need us in the future.

We analyse contacts to understand the nature of problems and complaints and how our employees deal with them. This allows us to improve our services. This analysis is anonymous.

Who do we share your data with?

For our services, we need other organisations that have access to your data:

Our cloud systems, such as financial systems, website, online shop, camera surveillance, newsletters, event registrations and emails.

Support and advice in areas such as finance and automation.

Shipping services for shipping purchases and returns. We have agreements with these organisations regarding the use and security of your data. These organisations only receive the data necessary to provide the service. They are not allowed to use your data for other purposes.

Sometimes we are legally obliged to share your personal data with other entities (e.g. the police and tax authorities).

Security of your personal data

We ensure that your personal data is sufficiently secure. The systems and equipment we use are extremely secure. Employees, temporary workers or trainees are subject to a duty of confidentiality and may only have access to the data necessary to perform their duties.

What are your privacy rights?

For example, you can ask us to check, correct or delete your data and object to their use. You can do this by contacting us. In order to be sure that the request was made by you, we may ask you to identify yourself. We will respond to your request as soon as possible (in any case within 4 weeks).

You can also contact us if you have questions or are not satisfied with the way your data is processed. If you cannot reach an agreement with us, you have the right to lodge a complaint with the privacy regulator, the Office for Data Protection.

As mentioned on their website,

sweaterpillar.com is not responsible for the processing of your personal data by the sweaterpillar.com brand or the organizations selling sweaterpillar.com clothing in their stores.